Michael DeMartino
Senior Information Technology Executive
Leader, Strategist, Process Improvement Advocate
As an Information Technology professional, I am passionate about the value the IT can bring to an enterprise but this value is not a given. It can only be delivered through vision, planning, leadership and execution. I am extremely fortunate to have been associated with world-class companies and progressive management teams throughout my career. I have engaged in many extraordinary opportunities that challenged me to develop advanced skills and talents and prepared me to bring exceptional value to the companies I have been privileged enough to work for. With my passion for excellence and high energy level, my IT organizations are committed to make significant contributions to the operating and financial performance of the business and drive IT value to the bottom line.
INDUSTRY KNOWLEDGE AND EXPERIENCE
Aerospace & Defense, Power & Automation Technology, Computer Hardware, Software & Services, Project, Discrete, Repetitive, & After Market Manufacturing, Customer & Field Service, Health Care, Retail Food & Drug
AREAS OF SIGNIFICANT EXPERIENCE, EXPERTISE AND ACCOMPLISHMENTS
- Extensive IT experience and major accomplishments at the business unit, country, regional & global levels
- Technology, Service, and Cost optimization in small, midsized, and Fortune 500 enterprises
- Strategic planning and execution
- Steady-state Operational Excellence and Superior Customer Care
- Planning, implementing & managing IT Mergers, Acquisitions and Divestitures.
- Planning, transitioning & managing major IT Outsourcing initiatives including:
- Contract preparation
- Contract Negotiation
- Contract Administration
- Relationship and Account Management
- Implementation and management of business application portfolios and ERP systems
- Planning, managing and leveraging IT as a value-added business partner
- IT Infrastructure planning and management:
- Data Center Operations
- Hosting & Server Services
- Network Management
- Demonstrated skill in successfully designing, implementing, and managing Help Desk and IT Customer Service organizations at the country and global levels
- Leading Major Project and multi-discipline teams at the domestic and international levels
- Designing, implementing and operating Service Catalog and unit/price service models
- Implementing and managing formal Service Level Agreements, KPIs, Metrics, and formal Performance Score-cards.
- Continuous process improvement and best practices to achieve maximum performance and cost optimization
- Building and leading agile and highly credible IT teams, mentoring and developing personnel
- Turn around under-performing IT technical and service organizations
ENTERPRISES WHOSE SUCCESS I HAVE CONTRIBUTED TO
Patina Solutions ABB Inc. IBM Corp.
Johnson Controls Pace American Charter Automotive
Abex/NWL Aerospace Pneumo Corporation GTE/Sylvania
Crouse-Irving Memorial Hospital
Johnson Controls Pace American Charter Automotive
Abex/NWL Aerospace Pneumo Corporation GTE/Sylvania
Crouse-Irving Memorial Hospital
